JUNIOR SYSTEMS ADMINISTRATOR

COMPANY OVERVIEW

Lalaith Astor Technical Consulting House (LATCH) provides technical consulting services to the US Federal Government. We provide dependable high-quality solutions as well as innovative architecture, engineering, and functional designs. Our core values enable us to bring unique viewpoints as we approach our work such as understanding and adopting the client’s mission; delivering technical solutions that are aligned to client goals, objectives, and budgets; empowering clients through systems engineering and technical assistance (SETA) services; and producing high quality, value-driven work products.

At LATCH, you’ll work with clients and a leadership team that empowers our people to think audaciously, welcomes differences, encourages pride in our work while exposing and solving emerging challenges to meet impactful commitments.

JOB SUMMARY

The United States Air Force Academy (USAFA) A6 Directorate plans, organizes, and manages information technology (IT) processes, systems, networks, infrastructure, and programs across USAFA through direct, peer, supervisory, and functional relationships (formal and informal). They ensure Cadets, Faculty, and Staff have computer and information support through the effective construction of guidance, direction, policy, mission systems, IT infrastructure, systems, and services. A6 advocates and defends communications and information operations and maintenance (O&M), implementation, manpower, sustainment, and training resources.

RESPONSIBILITIES AND DUTIES

The Junior Systems Administrator supports the operation, maintenance, and management of day-to-day operations and deployment of USAFA cloud services in support of approximately 7,000 users. They are responsible for installing, configuring, securing, and maintaining operating system workstations and servers including web, mobile, email, database, and application servers. Duties will include, but are not limited to, the following:

• • Provide Cloud Services, Tier 2 and above, support to the Government’s Tier 1 Help Desk.
  • Troubleshoot and resolve issues with cloud services, on-premises services, and associated client or user related devices.
  • Create new user accounts, apply authorized permissions, and basic troubleshooting of user issues.
  • Provide after-hours customer support to resolve service issues or outages.
  • Create shared mailboxes, groups, distribution lists, and equipment boxes with dynamic variants of each.
  • Security and backup services support.
  • Create configuration profiles and compliance policies for production use within Intune and Autopilot.
  • Import and monitor hardware hashes within Intune.
  • Troubleshoot various issues within Intune and Autopilot.
  • Add and update users in both on-premises and cloud active directory.
  • Resolve issues with users in both on-premises and cloud active directory.
  • Maintain, replace, and update printers throughout the US Air Force Academy.
  • Create, license, and distribute credentials to incoming cadets and prep-students.
  • Troubleshoot account issues for incoming cadets and prep-students.
  • Configure, deploy, secure, and patch cloud services and on-premise systems.
  • Maintain all on-premises appliances and systems.
  • Patch and secure support systems.
  • Track inbound / on-hand / outbound IT equipment, coordinate equipment transfers, maintain electronic and paper records of inventories, and manage receipts for equipment temporarily issued to users.

REQUIRED Experience, QUALIFICATIONS, AND SKILLS

• • DoD 8570 certification at IAT Level II or higher.
  • A strong background in Microsoft Office 365 service administration, PowerShell, and Microsoft Azure architecture/implementation/configuration, Tanium, Splunk, VMWare/virtualization, cloud services, network services operations, maintenance, administration, and sustainment.
  • Ability to troubleshoot and correct issues with little to no supervision or guidance.
  • Strong customer support and communication skills.
  • User account management and identity services.
  • Understand the networking, protocols, and communications required for the system to maintain availability for end-users.
  • Systems administration processes, tasks, and activities in a cloud environment.
  • Email Services experience including Exchange Online, Global Address List, distribution lists, shared mailboxes, Office 365 groups, spam/phishing/malware countermeasures, impersonation protection, mail connectors / routing, DMARC/SPF/DKIM configurations, etc.
  • Experience troubleshooting collaboration services: Microsoft Teams, OneDrive, SharePoint Online, Stream, etc.
  • Experience tracking, assigning, and recording customer change requests.
  • Experience in customer service for operations and maintenance activity.
  • Experience with Tanium, Splunk, and Tenable Nessus server O&M.
  • Experience creating accounts within Azure portal, Office 365 Admin portal, and Privileged Access Workstation.
  • Experience with Multi-factor Authentication including assisting users with MFA setup and troubleshooting.
  • Experience conducting scans to verify patch / configuration compliance and identify vulnerabilities / misconfigurations.

DESIRED QUALIFICATIONS AND SKILLS

It is desirable that the candidate has the following qualifications: 

• • Shell Scripting: Create computer programs to address specific tasks and processes in support of systems administration.
  • Use scripting language (e.g., PowerShell) to perform file manipulation, program execution, create batch jobs, command procedures, or system commands.

EDUCATION

Bachelor’s Degree Preferred

SALARY RANGE

$65,000 – $70,000

BENEFITS

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Paid time off
• Parental leave
• Professional development assistance
• Referral program
• Vision insurance

EEO STATEMENT

LATCH is an Equal Opportunity Employer.

All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, gender identity, marital status, age, national origin, protected veteran status, or disability.

Requisition ID: 00001075